The use of this website is subject to the following Terms & Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DX Product’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘DX Products’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 1, Horbury Junction Industrial Estate, Caldervale Rd, Horbury, WF4 5ER, West Yorkshire, United Kingdom. Our company registration number is 07255072. The term ‘you’ refers to the user or viewer of our website.


All orders only include the minimum required information for payment and fulfilment. The company does not store your credit card number. Bathmate products can not be sold on AFFILIATE programs without the express written authority of DX Products Ltd. The Purchase of any domain containing our trademarks, namely bathmate, hydromax and hydropump MUST BE AUTHORISED by DX Products Ltd. Sellers must respect the RRP at all times. No use of our trademarks is allowed unless written authorisation is received by DX Products Ltd. Information stored in our database includes customer names, addresses and unique identification numbers. It is not permitted to sell using online shopping platforms (Amazon, Ebay etc) without prior written authorisation. Up to date stock photos will be issued to authorised users and must be used at all times. Any users found in breach of these terms wil be refused further stock. After the product has been shipped to a customer we store this data for up to 800 days unless a customer emails us at and requests removal from the database. Note: this will void your warranty because it is necessary for the company to keep this data on hand in order to fulfil after sale service and warranty requirements. When the warranty expires we delete all electronic order information but store printed receipts for 7 years in accordance with accounting legislation.


On receipt of your order and payment your product will be dispatched to you on the following weekday. For example: If you order on Monday you can expect the product to arrive on Wednesday, UK only. This is a parcel shipment and you will need to make provisions to receive it. If the product is not in stock we will contact you and offer you at your choice, either: a) a refund, or b) a new delivery date for the product.


Shipping costs automatically calulated at checkout based on the customers location.


Products sold into the EU will include VAT at current UK level.


Unit 1, Horbury Junction Industrial Estate, Caldervale Rd, Horbury, WF4 5ER, West Yorkshire, United Kingdom


These Terms and Conditions are governed by the laws of England.

Money back


It can be difficult to know whether to believe everything that’s said about hydropumps. We think the best way to reassure you is to let you see the results for yourself. When you buy through this website, we offer a complete 60-day refund policy.

If you’re not satisfied by how your Bathmate hydropump performs (though we’re absolutely sure you will be), you can return it for a full refund, absolutely no questions asked. With users typically seeing great results after about a month of regular use, you’ll have more than enough time to see the real effects of our penis pumps.





This offer is only valid on pumps purchased through this site ( If you claim a refund for your first 60 days and later decide you want to re-purchase, this offer will no longer be available. This is necessary to avoid abuse of the offer.


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How We're Handling Covid-19

Understandably, a lot of people have asked how we're handling the current situation with Covid-19/ Coronavirus. I want to assure you that we're taking all reasonable precautions, going above and beyond current government recommendations, with many of our staff working from home.

We always work to maintain a large stockpile of our pumps and other products when possible, to minimise disruption in the case of events like this. All of our pumps are made inside our UK factory, where we're taking heightened safety & hygiene measures to ensure the safety of our staff and customers. We're following the situation, with regular meetings to stay on top of any developments.

As a personal message, I hope you're staying as safe as possible, wherever you are.